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Research
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Booklists - Communication writing
Designing and Writing Online Documentation, 2nd ed. by William Horton, New York: John Wiley & Sons, 1994.
 This book covers how to organize topics, linkages and many other elements related to structuring online content. Really focuses on copywriting as an important design element.
Designing Visual Language by Charles Rostelnick and David D. Roberts, Needham Heights: Allyn & Bacon, 1998.
 A book that tries to cover slightly too much ground, but has useful nuggets relating to content writing and organization. Covers topics of perception, text design, layout, and iconic images
Mapping Hypertext by Robert Horn, Washington: MacroVU, Inc., 1998.
 Mapping Hypertext is about structuring information so that it is accessible (with special consideration on the impact of hypertext linkage). The book focuses in particular on Horn's own development of the Information Mapping Method, a set of tested organizational rules used to clarify communication. An initial reservation about this book is that at times it seems overtly pedantic. However after a closer inspection it does have some brilliantly useful (and logical) points.
Standards for Online Communication: Publishing Information for The Internet/World Wide Web//Help Systems/Corporate Intranets by JoAnn T Hackos , Dawn M. Stevens, New York: John Wiley & Sons, 1997
Very clear, very practical advice. A lot may seem like familiar human factors concepts, but this book explains them particularly well. The book's overview of user expertise profiling is especially good, and overall there are good explanations for why design research is important and relevant to product development.
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